Privacy Policy

Privacy Policy – NewWave AI

Effective Date: August 31, 2025

NewWave AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you provide while using our website and services. This Privacy Policy explains how we collect, use, store, and share information, and your rights regarding your data.

1. Information We Collect

We collect the following types of information:

User Input: Information you provide through forms, sign-ups, or interactions with our services.

Contact Information: Name, email address, phone number, and other contact details.

AI-Generated Data: Data generated or processed by our AI systems for service delivery and analytics.

2. How We Use Your Data

Your data is used for the following purposes:

To improve our AI models and provide accurate and reliable services.

For marketing communications and promotional activities.

To deliver our services and respond to inquiries or support requests.

For analytics to monitor website and service performance.

3. Third-Party Services

We may use third-party services to support our operations, including:

Google (analytics and cloud services)

Go High Level (CRM and automation)

Make.com (workflow automation)

Stripe.com (payment processing)

These services may process your data on our behalf but are contractually obligated to maintain confidentiality and comply with applicable privacy laws.

4. Data Retention

We retain your personal data indefinitely unless you request deletion or as required by law.

5. International Data Sharing

We do not share your personal data internationally.

6. Security Measures

We implement industry-standard security measures, including:

Two-way account authentication to protect user accounts.

Encryption and secure storage practices to protect your personal data.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data.

Request correction or deletion of your personal data.

Opt out of marketing communications.

To exercise your rights, please contact us at the email below.

8. AI-Specific Processing

Personal and user-provided data may be used to train and improve AI models.

AI-generated insights are used internally for analytics and service optimization.

We do not make automated decisions that legally affect you without human oversight.

9. Cookies and Tracking

We may use cookies and similar tracking technologies to improve website functionality, user experience, and analytics. You can manage your cookie preferences via your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Jonathan Chénier, CEO
Email: [email protected]
Website: https://newwaveai.ca